Save agents the inefficiency of switching between two applications with the ability to perform Help Scout actions within Talkdesk. Agents will be able to create contacts and update conversations without ever leaving Talkdesk.
Talkdesk automatically launches a customer’s Help Scout contact history and information when a call is connected. Agents can use this information to personalize interactions and provide optimal service.
Effortlessly configure the Talkdesk Help Scout Integration - no programming required! All you need is your Help Scout account information and you can synchronize data and instantly increase your team’s efficiency.
Talkdesk automatically synchronizes contacts and conversations with Help Scout in real-time. If an agent updates a customer profile in Talkdesk, that update is instantly available in Help Scout.