Help Scout

Integration

Developed by Talkdesk

Updated 03/04/2021

Power every customer interaction with a fully integrated help desk

Help Scout is an all-in-one help desk that helps you connect with your customers and deliver instant answers to their pressing questions. With the Talkdesk integration, members of your team can take and route customer calls directly in their browser, and customer history is launched automatically so agents can be helpful immediately.

Key features

Boost Agent Productivity

Save agents the inefficiency of switching between two applications with the ability to perform Help Scout actions within Talkdesk. Agents will be able to create contacts and update conversations without ever leaving Talkdesk.

Optimize Every Interaction

Talkdesk automatically launches a customer’s Help Scout contact history and information when a call is connected. Agents can use this information to personalize interactions and provide optimal service.

Quick and Easy Setup

Effortlessly configure the Talkdesk Help Scout Integration - no programming required! All you need is your Help Scout account information and you can synchronize data and instantly increase your team’s efficiency.

Two-Way Data Synchronization

Talkdesk automatically synchronizes contacts and conversations with Help Scout in real-time. If an agent updates a customer profile in Talkdesk, that update is instantly available in Help Scout.

Additional information

Categories

Helpdesk