Give agents the context they need to deliver highly personalized customer service by syncing Talkdesk contact data and call logs with Front for a unified, complete view of each customer’s information and interaction history.
Effortlessly configure the Talkdesk Front Integration - no programming or technical skills required! All you need is your Front account information to get started right away.
Eliminate channel silos and streamline communication workflows by giving agents and supervisors access to Talkdesk recordings and voicemails in Front, where they can be easily prioritized, reassigned, or shared as part of an internal discussion.
Select what data is pushed to Front from Talkdesk according to your business needs, and ensure that your Front Universal Inbox is always populated with the information your teams need to provide exceptional customer experiences.
Save agents the hassle of switching between multiple applications by enabling them to take calls and initiate calls right from Front. With click-to-call, agents can initiate a call to any phone number listed in Front with a single click, eliminating misdials and improving response rates.