Freshdesk

Integration

Developed by Talkdesk

Updated 03/04/2021

Integrate Talkdesk with Freshdesk, adding help desk functionality to your favorite contact center solution

Combine the best of contact center and help desk functionality by integrating Freshdesk and Talkdesk, to automate workflows, provide self-service, manage SLAs and measure metrics - so you can stay on top of all things customer support. You’ll be able to deliver more personalized and productive customer interactions by displaying relevant customer information when a call is connected, eliminating the need for agents to search multiple screens for relevant customer information. It’s all on one screen. Automated workflows and two-way synchronization ensure maximum agent efficiency.

Key features

Automate Routine Workflows

Extend key workflows across systems and let your support operations run on autopilot while you focus on having meaningful conversations.

Quick and Easy Setup

Effortlessly configure the Talkdesk Freshdesk Integration. All you need is your Freshdesk account information, and you can instantly increase your team’s efficiency.

Support Across Channels

Use Talkdesk and Freshdesk to manage conversations across email, chat, phone, web, and social media from wherever you are - all you need is a laptop and a cellphone.

Gather Insights Effortlessly

Data is automatically synchronized between Talkdesk and Freshdesk to help you keep tabs on team and agent performance with custom reports and live dashboards.

Additional information

Categories

Helpdesk