Developed by Forethought Technologies
We capture the full context of the consumer experience, learn and understand all of your support content, and respond and close up to 30% of your ticket volume with a 90% accuracy while increasing your customer experience by at least 1%.
We leverage predictive intelligence & analytics to improve the accuracy assessment of tickets by +80%-90%; automating tagging, routing & escalation to provide customer insight/sentiment analysis to the right agents & reduce handle time up to 20%.
With ASSIST…we leverage CRM and company wide knowledge-base to improve productivity and accessibility to the right content.
Virtual Agent, Agent Assistance