eGain Cobrowse™


Developed by Talkdesk

Updated 08/22/2023

Version 1.0.1

True co-browsing software for digital customer service

Embedded in Talkdesk Workspace™, eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server based technologies. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online customers need. It allows agents to provide high-value, collaborative, realtime support. By offering assistance exactly at the time of need, your business can convert website visitors—customers and prospects—into profitable, long-term customers. eGain Cobrowse is designed to provide smooth co-browsing experiences even on complex websites.

Key features

Easy and secure

Enables the agent and the customer to fill out forms together, field by field, even highlighting specific areas of a form or web page for clarity. Allows business rules to be created for specific web pages. For example, a business rule can be written to restrict agents from submitting forms or viewing sensitive information in certain form fields.

Customer-agent collaboration

With eGain Cobrowse, your agents are literally “on the same page” as your customers. Agents can augment a phone call or live chat or a click-to-call session with cobrowse. Businesses can configure fine-grained cobrowsing rules to disable read or edit access for agents to specific fields within web pages and web forms to ensure client privacy and process compliance They can offer secure and confidential over-the-shoulder assistance by cobrowsing rich web content All agent and client cobrowse actions are logged and available for reporting, auditing, and discovery.


Allows phone and chat agents to provide a richer, multimedia experience by conducting a simultaneous cobrowse session.



Additional information


EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America


Financial Services & Insurance, Travel & Hospitality, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods


Crm Sales & Marketing, E Commerce, Co Browse, Digital Engagement

Customer Segments

Commercial, Enterprise, Strategic