Enables the agent and the customer to fill out forms together, field by field, even highlighting specific areas of a form or web page for clarity. Allows business rules to be created for specific web pages. For example, a business rule can be written to restrict agents from submitting forms or viewing sensitive information in certain form fields.
With eGain Cobrowse, your agents are literally “on the same page” as your customers. Agents can augment a phone call or live chat or a click-to-call session with cobrowse. Businesses can configure fine-grained cobrowsing rules to disable read or edit access for agents to specific fields within web pages and web forms to ensure client privacy and process compliance They can offer secure and confidential over-the-shoulder assistance by cobrowsing rich web content All agent and client cobrowse actions are logged and available for reporting, auditing, and discovery.
Allows phone and chat agents to provide a richer, multimedia experience by conducting a simultaneous cobrowse session.
FedRAMP | SOC 2 | HIPAA | PCI | HITRUST | GDPR
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Financial Services & Insurance, Travel & Hospitality, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Crm Sales & Marketing, E Commerce, Co Browse, Digital Engagement
Commercial, Enterprise, Strategic