eGain Cobrowse™
True co-browsing software for digital customer service
Key features
Easy and secure
Enables the agent and the customer to fill out forms together, field by field, even highlighting specific areas of a form or web page for clarity. Allows business rules to be created for specific web pages. For example, a business rule can be written to restrict agents from submitting forms or viewing sensitive information in certain form fields.
Customer-agent collaboration
With eGain Cobrowse, your agents are literally “on the same page” as your customers. Agents can augment a phone call or live chat or a click-to-call session with cobrowse. Businesses can configure fine-grained cobrowsing rules to disable read or edit access for agents to specific fields within web pages and web forms to ensure client privacy and process compliance They can offer secure and confidential over-the-shoulder assistance by cobrowsing rich web content All agent and client cobrowse actions are logged and available for reporting, auditing, and discovery.
Delightful
Allows phone and chat agents to provide a richer, multimedia experience by conducting a simultaneous cobrowse session.
Attestations
FedRAMP | SOC 2 | HIPAA | PCI | HITRUST | GDPR
Additional information
Regions
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Industry
Financial Services & Insurance, Travel & Hospitality, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Crm Sales & Marketing, E Commerce, Co Browse, Digital Engagement
Customer Segments
Commercial, Enterprise, Strategic