Customer Experience Analytics
Automate the discovery of actionable insights to deliver a frictionless customer journey.
.png)
Key features
Find key conversational moments.
Apply AI intent models to your interaction data by leveraging Talkdesk AI Trainer™ to automatically detect customers’ needs. Understand how customers are feeling by analyzing their tone and keywords during the conversation.
Speed up response times to critical issues.
Use Talkdesk CX Sensors™ to trigger alerts when specific preset conditions occur to proactively address issues 24/7 and avoid escalations. Automate alerts on your preferred channel and take action on urgent issues in third-party systems.
Augment agent coaching.
Empower supervisors to deliver high-quality coaching with AI-powered insights. Discover issues impacting agent performance with searchable transcripts, sentiment analysis, and automated interaction scoring, using Talkdesk QM Assist™.
Discover the root causes of customer issues.
Uncover the issues causing contact peaks across different channels. With Talkdesk Interaction Analytics™ you can easily visualize the trending topics on customer intents and sentiments, and discover better ways to create the best customer journey.
Additional information
Regions
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Industry
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Voice Analytics, Quality Management
Customer Segments
Commercial, Enterprise, Strategic