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ConnectWise Ticket Threading Canvas

Application

Updated 03/24/2025

Version 1.0

Thread ConnectWise tickets in Talkdesk for seamless updates, real-time contact sync, and zero tab-switching.

Tekconnekt’s ConnectWise Ticket Threading Canvas embeds your ConnectWise ticketing workflow directly into Talkdesk. Agents can quickly open, view, and update tickets mid-call, attach interactions to existing threads, and see a chronological history of all prior conversations—drastically reducing handle time and confusion. After each call, any new notes or status changes are automatically pushed back to ConnectWise, ensuring data accuracy and easy follow-ups. Ideal for MSPs or IT helpdesks that rely on ConnectWise but want a more streamlined and unified agent experience. From custom fields to advanced modules, we tailor the integration to your unique requirements.

Key features

Seamless Post-Call Updates:

End each call with confidence, knowing all new info syncs back to ConnectWise—no manual data entry or lost notes.

Real-Time Ticket Threading:

Agents can view and update ConnectWise tickets in a single Talkdesk panel, with each call and note appended as a conversation thread.

Instant Contact Sync:

Automatically pull up relevant ConnectWise contact records when calls arrive, letting agents confirm or edit details mid-conversation.

Additional information

Regions

EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America

Industry

Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods

Customer Segments

Commercial, Enterprise, Strategic

Plans & Pricing

Seamlessly thread tickets, automate post-call updates, and access advanced ConnectWise modules—endless possibilities.

Enjoy unrestricted access to all of Tekconnekt’s ConnectWise integration features inside Talkdesk. This includes real-time ticket threading, contact data sync, and multi-module support for Projects, Configurations, or custom fields. Post-call updates flow back to ConnectWise automatically, ensuring every interaction is properly logged.