Developed by CallMiner, Inc.
Use conversational analytics to gauge customer satisfaction and uncover drivers of sentiment, provide insights to reduce churn.
Conversational insight can reveal contact drivers to better serve customers along their digital journey and increase self-service and efficiency. Understand what’s driving hold time, AHT, call silence, etc to build more efficient teams and processes.
Use analytics to deliver better CX, stronger performing sales, better payment outcomes, and more by understanding what is driving your team’s effectiveness.
Automatically guide and score agents to deliver consistent and efficient quality management on 100% of conversations. Conversations are monitored for at-risk interactions and supervisors are alerted to step in for rapid course correction.
Monitor 100% of conversations for compliance, alert agents to initiate procedures.
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Agent Assistance, Agent Coaching & Performance, Interaction Analytics & Sentiment
Commercial, Enterprise, Strategic
CallMiner for Quality Teams uses AI to analyze and automatically score 100% of your Talkdesk interactions, to automate and aid manual quality workflows. The included Coach module delivers performance insights directly to agents and supervisors, and facilitates coach-to-agent conversations and task asignments, driving improved performance and agent experience, and better outcomes for customers. Includes single sign-on with Talkdesk.