Calabrio Workforce Management (WFM)


Developed by Calabrio

Updated 01/28/2022

Version 1.0

Agility for the modern contact center.

Calabrio WFM and Talkdesk enable your organization, through its core functionality, to plan and manage their operations through advanced forecasting, dynamic scheduling, and intelligent automation, while also providing the tools and technology to empower, educate and lead today’s workforce.

Key features


Multi-skill, multichannel forecasting for both short- and long-term planning, as well as for trends and seasonality analyses.


Powerful, multi-skill scheduling-optimization engine for effective employee planning, considering work-hour legislation, demand, employee requests–and more.


Enable your frontline employees to independently move their lunches and breaks for the day itself or coming 7 days. Schedules are updated instantly once moves are made. Parameters set by management and automated staffing monitoring mean zero managerial intervention is required and there is no impact on customer service levels. Unleash the potential of your employees by removing stress & manual rigidity.


Educate and motivate employees with badges and scorecards and reward top-performers based on metrics important to your business.

Additional information


EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America


Financial Services & Insurance, Travel & Hospitality, Healthcare & Life Services, Telecom, Public Sector, E-Commerce, Retail & Consumer Goods, Retail & Consumer Goods


Workforce Management, Gamification, Knowledge Base, Messaging, Agent Coaching & Performance, Mobile Workforce

Customer Segments

Enterprise, Strategic

Plans & Pricing