Developed by Calabrio
Multi-skill, multichannel forecasting for both short- and long-term planning, as well as for trends and seasonality analyses.
Powerful, multi-skill scheduling-optimization engine for effective employee planning, considering work-hour legislation, demand, employee requests–and more.
Enable your frontline employees to independently move their lunches and breaks for the day itself or coming 7 days. Schedules are updated instantly once moves are made. Parameters set by management and automated staffing monitoring mean zero managerial intervention is required and there is no impact on customer service levels. Unleash the potential of your employees by removing stress & manual rigidity.
Educate and motivate employees with badges and scorecards and reward top-performers based on metrics important to your business.
EMEA - Europe, APAC - Asia Pacific, Middle East and Africa, Latin America, North America
Financial Services & Insurance, Travel & Hospitality, Healthcare & Life Services, Telecom, Public Sector, E-Commerce, Retail & Consumer Goods, Retail & Consumer Goods
Workforce Management, Messaging, Knowledge Base, Mobile Workforce, Gamification, Agent Coaching & Performance
Forecasts, Schedules, People, Shifts, Budgets, Intraday, MyTime, CC/CC Connector, Software Development Kit. This package includes 5 super-users, 1 historical connector, 1 RTA connector and standard Payroll file export without adaptations. One seat per agent.