Developed by Calabrio
With Calabrio Quality Management and Talkdesk, deliver omni-channel experiences customers demand. Ensure consistent, outstanding quality — every time.
Monitor interactions for adherence and compliance with PCI, HIPAA and other regulatory requirements. Leverage pause and resume, and advanced data security to keep protected information secure.
Audio and screen recordings are combined with evaluation forms in one unified window.
Target specific contact center issues. Create non-siloed, holistic reporting that aligns with unique business goals. Contact Center Managers, Team Leads, Evaluators, Analysts, even Agents have access to customizable dashboards and reports to keep a watch on the metrics that matter most to them.
healthcare, Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Quality Management, Knowledge Base, Mobile Workforce, Agent Coaching & Performance
Commercial, Enterprise, Strategic
100% Call Recording, Screen Capture, Record-on-demand, Rule-Based Contact Selection, Rule-Based Contact Selection, Pause & Resume for Compliance.