Calabrio Quality Management (QM)
Drive continual improvement in your customer experience.
Key features
Automatically Evaluate Every Interaction – No Matter the Channel
With Calabrio Quality Management and Talkdesk, deliver omni-channel experiences customers demand. Ensure consistent, outstanding quality — every time.
Increase Adherence and Ensure Compliance
Monitor interactions for adherence and compliance with PCI, HIPAA and other regulatory requirements. Leverage pause and resume, and advanced data security to keep protected information secure.
Unified Evaluation and Playback
Audio and screen recordings are combined with evaluation forms in one unified window.
Customizable Reports and Dashboards
Target specific contact center issues. Create non-siloed, holistic reporting that aligns with unique business goals. Contact Center Managers, Team Leads, Evaluators, Analysts, even Agents have access to customizable dashboards and reports to keep a watch on the metrics that matter most to them.
Additional information
Industry
healthcare, Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Quality Management, Knowledge Base, Mobile Workforce, Agent Coaching & Performance
Customer Segments
Commercial, Enterprise, Strategic
Plans & Pricing
Calabrio QM Advanced
35.00
seat/month
Calabrio QM Advanced
100% Call Recording, Screen Capture, Record-on-demand, Rule-Based Contact Selection, Rule-Based Contact Selection, Pause & Resume for Compliance.