Calabrio Analytics


Developed by Calabrio

Updated 01/28/2022

Version 1.0

Customer-centric intelligence that drives business forward.

Calabrio Analytics and Talkdesk empowers you to unlock the goldmine of customer insights pouring into your contact center. Convert raw customer feedback into highly usable data—and see issues as they emerge. Watch trends take shape. Anticipate your customers’ wants and needs. Transform your multi-channel contact center into a hub of customer intelligence—and use that intelligence to build customer.

Key features

Speech, Desktop and Text Analytics

Extract insights from every interaction – phone calls, emails, chats, social media, surveys, and other customer interactions.

Robust List of Built-In Features

Gain instant insights and drive immediate value with pre-configured tools—like Sentiment Analysis, Predictive Net Promoter Score (NPS), Predictive Evaluations, and Agent Benchmarking.

Speech-to-Text Engine

Speech transcription creates a written record and detailed analysis of every phone conversation. Take control over your transcription with filters that allow you to transcribe only the calls most important to your organization.

Sentiment Analysis

Automated delivery of sentiment scores for every voice-transcribed interaction. Customizable reports and dashboards with drilldown analysis provide customer satisfaction information with unrivaled accuracy rates.

Additional information


healthcare, Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods


Advanced Reporting, Voice Analytics, Knowledge Base, Mobile Workforce, Agent Coaching & Performance

Customer Segments

Commercial, Enterprise, Strategic

Plans & Pricing