Developed by Calabrio
Extract insights from every interaction – phone calls, emails, chats, social media, surveys, and other customer interactions.
Gain instant insights and drive immediate value with pre-configured tools—like Sentiment Analysis, Predictive Net Promoter Score (NPS), Predictive Evaluations, and Agent Benchmarking.
Speech transcription creates a written record and detailed analysis of every phone conversation. Take control over your transcription with filters that allow you to transcribe only the calls most important to your organization.
Automated delivery of sentiment scores for every voice-transcribed interaction. Customizable reports and dashboards with drilldown analysis provide customer satisfaction information with unrivaled accuracy rates.
healthcare, Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Advanced Reporting, Voice Analytics, Knowledge Base, Mobile Workforce, Agent Coaching & Performance
Commercial, Enterprise, Strategic
Transform customer interactions into usable data. Distill data into key trends. Extract insights. Includes Phonetics & Speech-to-Text Engine.
Transform customer interactions into usable data. Distill data into key trends. Extract insights. Includes Phonetics.