Part of a Comprehensive Performance Management Suite
Combine KnowledgeBase with other product modules to drive better results and engagement with your workforce.
Analytics Empower Agent Engagement
Agents can provide feedback at the document, page and user level that provide valuable insights about utilization and effectiveness and identify opportunities for training and coaching development.
Version Control for Change Management
Meet your requirements for change control with full version management. The side-by-side comparison tool lets you compare former and current versions to streamline article reviews and approvals.
Easy Document Creation - Supports Any Type of Content
No special skills or training are required to create articles and the intuitive WYSIWYG editor makes it simple to organize content into any type of hierarchy using any type of content - PDFs, images, video, audio and more. Snippets, tool tips and embedded links make it easy to maintain recurring content.
Assigned Reading Improves Performance & Compliance
Automatically assign KnowledgeBase pages for self-study based on QA or coaching evaluations, and use electronic sign-offs to maintain compliance tracking.
Intuitive Google-style Search
The Google-style search function makes content readily accessible in a format that your team members understand. Features like search-as-you-type let reps progressively search and filter for the most relevant articles.