Balto Real-Time Guidance
Start improving conversations when it matters most: in the moment.
Key features
Increase Conversions and Revenue
Balto shows your agents the right thing to say every time, increasing your win rate. Test responses to common objections, find what works best, and scale instantly to your whole team.
Improve Customer Satisfaction
We give your agents instant access to the information they need, decreasing holds and wait times and leading to better customer experiences.
Achieve Bulletproof Compliance
Stop costly compliance errors before they happen. Balto provides approved language live on the call and helps agents correct mistakes in the moment.
Train and Onboard Faster
Slash ramp time with Balto. We turn every call into your best call by giving agents access to your best practices, objection responses, and the most effective call scripts, all in real-time.
Score 100% of Calls Automatically
Balto's Real-Time QA scores 100% of calls instantly so you can focus on improving them. Stop mistakes before they become habits, identify the root cause of low scores, and scale best practices to your whole team.
Coach Calls Before They’re Over
Balto's Real-Time Coaching helps managers identify the right calls to coach before the call is lost. Get alerted for coachable moments, instantly join the call, and provide the coaching your agents need to save the call before it ends.
Additional information
Regions
North America
Industry
Financial Services & Insurance, Travel & Hospitality, Healthcare & Life Services, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Workforce Management, Quality Management, Live Dashboards, Crm Sales & Marketing, E Commerce, Mobile Workforce, Services, Gamification, Business Phone System , Implementation & Cloud Migration , Voice Engagement, Proactive Outbound Engagement, Agent Assistance, Agent Coaching & Performance, Benchmarking, Reporting, & Bi, Interaction Analytics & Sentiment
Customer Segments
Commercial, Enterprise, Strategic