Developed by Balto
Balto shows your agents the right thing to say every time, increasing your win rate. Test responses to common objections, find what works best, and scale instantly to your whole team.
We give your agents instant access to the information they need, decreasing holds and wait times and leading to better customer experiences.
Stop costly compliance errors before they happen. Balto provides approved language live on the call and helps agents correct mistakes in the moment.
Slash ramp time with Balto. We turn every call into your best call by giving agents access to your best practices, objection responses, and the most effective call scripts, all in real-time.
Balto's Real-Time QA scores 100% of calls instantly so you can focus on improving them. Stop mistakes before they become habits, identify the root cause of low scores, and scale best practices to your whole team.
Balto's Real-Time Coaching helps managers identify the right calls to coach before the call is lost. Get alerted for coachable moments, instantly join the call, and provide the coaching your agents need to save the call before it ends.
Financial Services & Insurance, Travel & Hospitality, E-Commerce, Retail & Consumer Goods, Healthcare & Life Services, Telecom
Workforce Management, Quality Management, Live Dashboards, Crm Sales & Marketing, E Commerce, Mobile Workforce, Services, Gamification, Business Phone System , Implementation & Cloud Migration , Voice Engagement, Proactive Outbound Engagement, Agent Assistance, Agent Coaching & Performance, Benchmarking, Reporting, & Bi, Interaction Analytics & Sentiment
Commercial, Enterprise, Strategic