Know how your team is performing in real-time with our built-in dashboards and reports. Track per-user metrics and availability and provide visibility to managers regarding current customer experience.
Easily manage 1-to-1 conversations at scale over SMS, live chat, and phone, from one single platform.
No coding required. Create your account, onboard your team, and start messaging clients right away.
Improve NPS by offering better, faster, and more personal support on the channels your customers prefer. Handle multiple issues simultaneously and avoid putting customers on hold, while keeping messages personal and relevant.
We fully integrate with the systems you already use, so messaging your customers is as easy as it gets. Send messages straight from SalesForce, MS Teams, and Slack.
Let our tech do the heavy lifting. Easily transfer customers between agents with shared inboxes and routing rules. Use keywords and surveys to automate responses and store customer information.