Auvious Video
AI Video Calls & Cobrowse for Talkdesk.
Key features
HD Video & Audio
HD Video & Audio High quality video & audio directly from your browser.
Cobrowse
This feature allows the agent to view and remote control the customer's browser and apps upon request. The most effective way of troubleshooting directly within a single browser session.
Screenshare
A screen sharing function available to both participating parties, that does not require downloads or plugin installations. Compatible with every browser, regardless of browser version.
Artificial Intelligence
Enables supervisors to request and view a transcript, translation, summarization or the seminent of a video call.
Augmented Reality
Enables agents to interactively add markings ( pointers ) to customer screens for enhanced, step by step customer assistance.
Speech to text
Having trouble hearing your participant? Enable Closed Captions and whatever everyone says in the call is shown in real time with captions. You can also translate it to any language.
Scheduling
Schedule calls with your customers for a later time. This function ensures that both parties are informed: the customer receives the meeting URL, date and time, and the agent is alerted by an incoming callback interaction.
Additional information
Regions
APAC - Asia Pacific, EMEA - Europe, Latin America, Middle East and Africa, North America
Industry
Financial Services & Insurance, Travel & Hospitality, E-Commerce, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom
Categories
Video, Digital Engagement, Co Browse
Customer Segments
Commercial, Enterprise, Strategic
Plans & Pricing
Video Agents Bundle
45
user/month
1-Click Video communication for Talkdesk
Real-time communication often comes with a few challenges – disjointed customer journeys across channels, compatibility issues and complex architectures with high operational costs. With the auvious multipurpose video solution for the Talkdesk™ platform, you can overcome these hurdles to improve customer experience and interactions.
Why choose us:
HQ Video & Audio with WebRTC technology
One click to join
Quick installation
No app downloads for end customer
Secured call with advanced algorithms
Minimal bandwidth
Committed roadmap tailor-made for CC cases
GDPR, HIPAA, ISO27001
Using our technology you will be able to improve customer experience & interactions.
Auvious Screen Share
15
user/month
Cost Per Seat Per Month
Live screen recording. The screen is recorded and sent via webRTC to the other participants.
Auvious Co-browse
15
user/month
Auvious Co-browse
Auvious Co-browse for Talkdesk allows agents to see their customers' web or mobile browsers and third-party content (such as PDFs) running on their devices to solve customer problems faster. Annotate the screen and optionally request remote control, all accessed directly within Talkdesk.
Features:
1. Real-time co-browse
2. Annotations on the screen
3. Redact sensitive information
4. Request remote control and help a customer to fill out a form
5. Escalate from co-browse to screen-share
6. Access directly within the Talkdesk with SSO
7. White-label
8. Audit trail and optional session recordings
9. Supports Web, Android, iOS, Windows, macOS, and third-party content (e.g., PDF)
Free Trial
Free
for 30 days
1-Click Video communication for Talkdesk
Real-time communication often comes with a few challenges – disjointed customer journeys across channels, compatibility issues and complex architectures with high operational costs. With the auvious multipurpose video solution for the Talkdesk™ platform, you can overcome these hurdles to improve customer experience and interactions.
Why choose us:
HQ Video & Audio with WebRTC technology
One click to join
Quick installation
No app downloads for end customer
Secured call with advanced algorithms
Minimal bandwidth
Committed roadmap tailor-made for CC cases
GDPR, HIPAA, ISO27001
Using our technology you will be able to improve customer experience & interactions.