Developed by AssistHub•Updated 05/24/2019•Version 1
Reduce support cycle. Messages are delivered directly to the customer at the right time and place.
Improve agent productivity. All communication in one place. No multitasking!!
Improve customer retention, easy to jump on a call with one click.
Increase customer satisfaction. AssistHub supports SMS, Live Chat, Facebook Messenger, Kik, Line, WeChat, and more.
Increase first call resolution rate. Easy access to relevant information.
Minimize resolution time, exchange essential information.
for 30 days
Customer conversations:
- SMS - 1 toll-free or local phone number and 3,000 messages/agent included
- Live Chat - embed web chat widget into your website
- Major messaging apps - Facebook Messenger, WeChat, LINE, Telegram, Kik, Viber and more
- Escalate a chat session to a Talkdesk voice call
- Send and receive text, file, picture and video messages
- Move conversations between channels e.g. Live Chat to Facebook Messenger
Helpdesk integrations:
- Full integration with Zendesk (Salesforce and Desk.com coming soon)
- Agents use existing familiar ticket-based workflows
- Access to all helpdesk features including predefined replies
- Leverage metrics and reporting capabilities of the helpdesk system
user/month
Customer conversations:
- Major messaging apps - Facebook Messenger, WeChat, LINE, Telegram, Kik, Viber and more
- Live Chat - embed web chat widget into your website
- Escalate a chat session to a Talkdesk voice call
- Send and receive text, file, picture and video messages
- Move conversations between channels e.g. Live Chat to Facebook Messenger
Helpdesk integrations:
- Full integration with Zendesk (Salesforce and Desk.com coming soon)
- Agents use existing familiar ticket-based workflows
- Access to all helpdesk features including predefined replies
- Leverage metrics and reporting capabilities of the helpdesk system
user/month
Customer conversations:
- SMS - 1 toll-free or local phone number and 500 messages/agent included
- Live Chat - embed web chat widget into your website
- Escalate a chat session to a Talkdesk voice call
- Send and receive text, file, picture and video messages
Helpdesk integrations:
- Full integration with Zendesk (Salesforce and Desk.com coming soon)
- Agents use existing familiar ticket-based workflows
- Access to all helpdesk features including predefined replies
- Leverage metrics and reporting capabilities of the helpdesk system
user/month
Customer conversations:
- SMS - 1 toll-free or local phone number and 3,000 messages/agent included
- Live Chat - embed web chat widget into your website
- Major messaging apps - Facebook Messenger, WeChat, LINE, Telegram, Kik, Viber and more
- Escalate a chat session to a Talkdesk voice call
- Send and receive text, file, picture and video messages
- Move conversations between channels e.g. Live Chat to Facebook Messenger
Helpdesk integrations:
- Full integration with Zendesk (Salesforce and Desk.com coming soon)
- Agents use existing familiar ticket-based workflows
- Access to all helpdesk features including predefined replies
- Leverage metrics and reporting capabilities of the helpdesk system