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AssistHub
Developed by AssistHub•Updated 05/24/2019•Version 1
Personal Conversational Customer Experience - Live Chat, SMS, App Messaging
AssistHub for Talkdesk enables efficient communication between customers and businesses. Be available to your customers where and when they need you, and reach out through their preferred method of communication - Live Chat, SMS, and App Messaging. AssistHub provides texting, image, video, and file exchange, contextual messaging, escalation to Talkdesk voice, and interactive conversations. Agent continues working in the familiar support desk. The tickets can be handled in real time or asynchronously. Customers can jump to their favorite messaging app, use live chat online, send SMS or emails. Managers can leverage metrics and management capabilities of their contact center to track the improved resolution times and soaring customer satisfaction rates.Send Files, Pictures, Buttons
Minimize resolution time, exchange essential information.
Customer Info and Messages in One Place
Increase first call resolution rate. Easy access to relevant information.
Customer Chooses How to Talk
Increase customer satisfaction. AssistHub supports SMS, Live Chat, Facebook Messenger, Kik, Line, WeChat, and more.
Escalation to Talkdesk Voice
Improve customer retention, easy to jump on a call with one click.
Agents Use Existing Support Desk
Improve agent productivity. All communication in one place. No multitasking!!
Live Chat, SMS, App Messaging
Reduce support cycle. Messages are delivered directly to the customer at the right time and place.
Plans & Pricing
SMS, App Messaging, Live Chat (Trial)
Free
for 30 days
Live chat, SMS, and mobile messaging, full integration with support desk
Customer conversations:
- SMS - 1 toll-free or local phone number and 3,000 messages/agent included
- Live Chat - embed web chat widget into your website
- Major messaging apps - Facebook Messenger, WeChat, LINE, Telegram, Kik, Viber and more
- Escalate a chat session to a Talkdesk voice call
- Send and receive text, file, picture and video messages
- Move conversations between channels e.g. Live Chat to Facebook Messenger
Helpdesk integrations:
- Full integration with Zendesk (Salesforce and Desk.com coming soon)
- Agents use existing familiar ticket-based workflows
- Access to all helpdesk features including predefined replies
- Leverage metrics and reporting capabilities of the helpdesk system
App Messaging, Live Chat
19.95
user/month
Live chat and most popular messaging apps, full integration with support desk
Customer conversations:
- Major messaging apps - Facebook Messenger, WeChat, LINE, Telegram, Kik, Viber and more
- Live Chat - embed web chat widget into your website
- Escalate a chat session to a Talkdesk voice call
- Send and receive text, file, picture and video messages
- Move conversations between channels e.g. Live Chat to Facebook Messenger
Helpdesk integrations:
- Full integration with Zendesk (Salesforce and Desk.com coming soon)
- Agents use existing familiar ticket-based workflows
- Access to all helpdesk features including predefined replies
- Leverage metrics and reporting capabilities of the helpdesk system
Basic SMS, Live Chat
29.95
user/month
Integration with SMS and live chat directly from support desk
Customer conversations:
- SMS - 1 toll-free or local phone number and 500 messages/agent included
- Live Chat - embed web chat widget into your website
- Escalate a chat session to a Talkdesk voice call
- Send and receive text, file, picture and video messages
Helpdesk integrations:
- Full integration with Zendesk (Salesforce and Desk.com coming soon)
- Agents use existing familiar ticket-based workflows
- Access to all helpdesk features including predefined replies
- Leverage metrics and reporting capabilities of the helpdesk system
Advanced SMS, App Messaging, Live Chat
149.95
user/month
Live chat, SMS, and mobile messaging in one place
Customer conversations:
- SMS - 1 toll-free or local phone number and 3,000 messages/agent included
- Live Chat - embed web chat widget into your website
- Major messaging apps - Facebook Messenger, WeChat, LINE, Telegram, Kik, Viber and more
- Escalate a chat session to a Talkdesk voice call
- Send and receive text, file, picture and video messages
- Move conversations between channels e.g. Live Chat to Facebook Messenger
Helpdesk integrations:
- Full integration with Zendesk (Salesforce and Desk.com coming soon)
- Agents use existing familiar ticket-based workflows
- Access to all helpdesk features including predefined replies
- Leverage metrics and reporting capabilities of the helpdesk system