New to AppConnect? Learn more

Assembled

Application

Updated 08/11/2022

Version 1.0

Assembled Workforce Management - An all-in-one scheduling, forecasting, and reporting tool

Assembled is the operational backbone of the modern support team. Our workforce management platform facilitates the planning and logistics needed to reliably deliver responsive, empathetic support. This integration pulls all your Talkdesk data into Assembled so you can manage queues, ticket mapping, and track real-time performance. Talkdesk customers will have access to intuitive and customizable team scheduling, accurate and actionable forecasting, and robust real-time reporting.

Key features

Accurate, actionable, and out of the box forecasting

With our out of the box and easy to configure forecast of contact volume, you have everything you need to make accurate and efficient headcount and scheduling decisions.

Fast, flexible, and intuitive scheduling

Quickly and easily create optimal schedules based on forecasted requirements, time zones, and more. Give your team up-to-date visibility with schedules that sync to Google Cal and Slack.

Robust real-time and historical reporting

You and your team deserve so much better when it comes to metrics visibility. That’s why our analytics experience is purpose-built to optimize scheduling, help in managing your team, and hit key metrics.

Automations, optimizations, and shortcuts galore

Powered by templates, keyboard shortcuts and blazing-fast workflows, scheduling in Assembled is 60% faster than WFM alternatives. Leverage automations to instantly build schedules at scale, including optimal placement of lunches, and breaks.

Integrations that work where you work

Our best-in-class integrations are built to unify data from your favorite contact platforms and collaboration tools so teams can focus more, and context-switch less.

Additional information

Regions

North America

Industry

Financial Services & Insurance, E-Commerce, Retail & Consumer Goods, Telecom

Customer Segments

Commercial, Enterprise, Strategic

Plans & Pricing

For teams looking to optimize their scheduling workflow.

- Robust staffing timeline
- Recurring scheduling templates
- Slack & Gcal integration
- Realtime dashboard
- Granular schedule analytics
- Adherence & performance reporting

For teams who need accurate multi-channel staffing plans.

- Everything in Core
- Out of the box, multi-channel forecasting
- Optimal schedule generation
- Custom integrations via API
- Forecast accuracy, historical volume reporting
- Staffing heatmaps