SmartAction AI-Powered Virtual Agents for Voice


Developed by SmartAction

Updated 09/17/2020

Version 1

AI-powered virtual agents for voice to automate conversations handled by live agents.

TalkDesk uses SmartAction to enhance the IVR with conversational AI capabilities to replace "Press 1" with "How Can I Help You Today?" SmartAction utilizes advanced speech recognition, machine learning, and natural language processing to deliver a CX that's as good or better than live agents. SmartAction’s proprietary “AI brain” has the most advanced cognitive abilities in the industry and currently supports over 100 use cases for more than 100 customers across 12 industries.

Key features

Voice + Digital

Omnichannel AI-enhanced self-service on one platform. Most customers start in voice for the ROI, then scale the same experience digitally to chat and text.

Low Risk

A nominal one-time setup fee and simple per-min usage model makes it easy to map a clear and transparent ROI while enabling organizations to start small and grow over time. Customers only pay for the time they are engaged with the SmartAction brain. Only pay for usage.


SmartAction operates the AI-powered CX for more than 100 brands, including AAA, Hyundai, Office Depot, Siemens, ADT, DSW, Choice Hotels, Royal Caribbean, Electrolux, TechStyle Fashion Group, Homeserve, Penske

Virtual Agents as a Service

SmartAction bundles its convesational AI technology stack with robust end-to-end CX services that encompasses everything from design, to build, to ongoing operation. As a managed service, there is no need to hire additional FTE's to build or maintain the solution. No training. No software to purchase, maintain, or support.

Great CX

Automate without sacrificing an ounce of customer experience. Our solutions consistently deliver CSAT scores equal to or better than a live agent.

Fast and Easy Implementation

SmartAction’s cloud-based model integrates with any contact center technology and only takes weeks to build. SmartAction offers dozens of established integrations and hundreds of pre-built applications across 12 industries.

Additional information


Financial Services & Insurance, Healthcare & Life Services, E-Commerce, Retail & Consumer Goods, Telecom, Public Sector


Virtual Agent

Customer Segments

Commercial, Enterprise