Automatically suggest contextual recommendations and source answers to customer queries from Talkdesk Knowledge Management or an external knowledge base, helping you boost first contact resolution during live calls and digital chats.
Intelligently deliver real-time next best actions and use integrated automations to ease back-office tasks and after-call work, helping agents resolve issues faster and focus on more complex interactions.
Enable agents to be more self-sufficient in solving customer issues, giving supervisors more time to focus on priority tasks.
Agents can apply their domain expertise to fine-tune the accuracy of AI & automation and make AI training part of the everyday operational workflow without relying on IT or professional services.
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Commercial, Enterprise, Strategic