Zappix Visual IVR

Developed by Zappix Inc.Updated 09/04/18Version 3.1

Visual IVR for smartphone users during their interaction with your contact center, without the need to download an app

The cloud-based Zappix Visual IVR is a self-service platform that provides a full visual experience for customers, increasing self-service rates, reducing costs, and improving customer satisfaction with an app like experience without the need to download an app. Zappix allows customers to use self-service technology to resolve the common use cases that would typically be handled by live agents. For example, lookup order status, submit forms and claims, manage account details and more. This is done via automation with integration to back end systems and a robust easy to use user interface. Established solution, easy and fast to deploy with clear ROI and improved customer satisfaction.

Cost Reduction

The Zappix Visual IVR improves self-service rates and increases automation in the contact center, thus reducing the amount of calls to live agents. Customers can lookup order status, submit forms, pay bills and more without having to tie up an agent.

Improve Customer Satisfaction

Customers today prefer to solve product or service issues on their own. Zappix solution is a digital self-service platform that offers customers an intuitive channel to resolve their inquiries. Our customers experience a high NPS for ease-of-use.

Increase Containment Rates

Zappix automates routine inquiries and thus reduces the amount of calls to live agents. Customers of Zappix experience containment rates of over 80%. This helps reduce cost, enhance digital transformation, and improve customer satisfaction.

Increase Revenues

Zappix allows its customers to place banners of their choice to promote new products, services or company announcements. These banners are clickable and will direct consumers to the customer's landing page.

Visibility & Analytics

Zappix provides access to a comprehensive Analytics Suite. The platform tracks and records every action of the user journey and provides a full suite of reports and actionable analytics capabilities to help customers provide improved service.

Fast & Easy Deployments

Zappix cloud-based solution is built on a strong back-end web-app editor with open API technology, which allows very rapid deployment of new customers and quick turnaround of change requests.