SnapSolv

Developed by DRVYN INCUpdated 07/07/17Version 1.3.0

Build excellent customer conversations on any channel they are on, with Snapsolv’s unified messaging platform.

SnapSolv is a smart customer messaging platform for Sales & Support teams to engage customers on Web (Live Chat, Virtual Assistance or Self-service), SMS and social channels (FB Messenger and Twitter DM) all from single unified interface. With fully customizable Chat widget, and easy integration to add FB messenger and SMS channels, a business can start chatting with customers within minutes. Additionally, with a knowledge base for customer self-service, Snapsolv offers a complete customer support solution in a cloud. Powered by AI and Machine learning, Snapsolv is your smart choice to support customers in the messaging era.

Fully customizable Live Chat

Set style, size and behavior to suit your branding and business needs.

Skill based routing

Automatically route every customer conversation to the right agent at the right time and never have collision.

Omnichannel experience

Allow customers to easily switch between channels without losing context or content. Start and Continue conversation from any channel.

Customer self-service FAQs within Chat window

Allow customers help themselves through rich FAQ content and lower support tickets.

Rich data reports and performance metrics

Capture useful insights based on customer conversations, agent utilization and customer experience in real-time. Analyze and optimize the operations in real-time to boost productivity and customer satisfaction.

Virtual Assistance and Cognitive Analytics

Deliver virtual conversational support intelligently through a smart workflow manager and help customers automatically.

Plans & Pricing

Starter

Free

for 30 days

Customer messaging software to boost engagement in the digital era.

Chat with customers wherever they are - on your website, Facebook, Twitter or via Text, all from one unified platform. Snapsolv makes it simple and easy to support customers anytime from anywhere with Chat.
Transform your support center to the digital era and connect with new generation customers in the way they prefer to engage with your business.

Some of our great features include:

- Unlimited Messages
- Knowledge Base
- Skill Based Routing
- Canned Responses
- Live Customer Profile
- Agent / Rep Performance Metrics
- User Analytics
- Push / Email Notifications
- Conversational History
- Mobile Apps
- Virtual Agent (chatBOTS)
- Limited Historical data
- Rich data metrics and Customer Analytics
- Customer Segmentation and Campaigns