Developed by SightCall•Updated 10/24/2019•Version 1.0.0
Customer Service Agents can pause live feeds, annotate on the screen, take HD photos, and even open supporting documentation directly on the customer's device.
Delight your customers by giving them the ability to show and share a problem to an expert in real time. Remove unnecessary costs associated with shipping returns and sending a technician to fix a product on-site.
The provisioning management and authentication of your customer service agents can be done directly through Salesforce or Zendesk. All call records, photos and info from the interaction will be saved directly into the appropriate case or ticket.
It doesn't matter if you are using call, text or chat to communicate with a customer. SightCall works alongside your preferred communication method, allowing you to get visibility when you truly need it.