New to AppConnect? Learn more
Semafone
Secure, PCI DSS Compliant Telephone Payments for your Talkdesk Contact Center Platforms
Cardprotect Voice+ uses DTMF masking technology and enables contact center agents to take secure, PCI DSS compliant phone payments, while remaining in full voice communication with the customer. Semafone’s patented payment method using DTMF masking technology conceals card data so it is not exposed to the contact center agent or captured on call or screen recordings.
Key features
Better Customer Experience
Reduces average call handling time (AHT) providing a positive customer experience and improving opperational effieciency in the contact center.
Talkdesk Semafone Integration
Comprehensive Integration with TD Infrastructure allowing for rapid deployment.
Partner to many of the world’s leading brands
Enterprise and SMB customers across 30+ countries. Millions of transactions are processed each week, securing well over 250,000 contact center agents worldwide.
Patented to power PCI DSS compliant payments
Reduce company PCI DSS audit scope with SAQ-A deployment option.
Additional information
Regions
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Industry
Financial Services & Insurance, Travel & Hospitality, E-Commerce, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom
Categories
Security & Compliance, Pci Payment
Customer Segments
Commercial, Enterprise, Strategic