Semafone

Application

Developed by Semafone

Updated 02/17/2022

Version 1

Secure, PCI DSS Compliant Telephone Payments for your Talkdesk Contact Center Platforms

Cardprotect Voice+ uses DTMF masking technology and enables contact center agents to take secure, PCI DSS compliant phone payments, while remaining in full voice communication with the customer. Semafone’s patented payment method using DTMF masking technology conceals card data so it is not exposed to the contact center agent or captured on call or screen recordings.

Key features

Better Customer Experience

Reduces average call handling time (AHT) providing a positive customer experience and improving opperational effieciency in the contact center.

Talkdesk Semafone Integration

Comprehensive Integration with TD Infrastructure allowing for rapid deployment.

Partner to many of the world’s leading brands

Enterprise and SMB customers across 30+ countries. Millions of transactions are processed each week, securing well over 250,000 contact center agents worldwide.

Patented to power PCI DSS compliant payments

Reduce company PCI DSS audit scope with SAQ-A deployment option.

Additional information

Regions

EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America

Industry

Financial Services & Insurance, Travel & Hospitality, E-Commerce, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom

Categories

Security & Compliance, Pci Payment

Customer Segments

Commercial, Enterprise, Strategic