Developed by nGUVU•Updated 05/17/2019•Version 1
Track, measure, and gamify any number of contact center KPI's. Transfer and align performance data from multiple call center solutions to our employee engagement management system.
It is fun to be able to challenge a colleague and see who can win by performing better in the selected metric of the day. Agents using nGAGEMENT platform launch an average of 3-5 challenges per week.
Our employee engagement platform enables you to discover performance optimization opportunities and leverage them by aligning KPI's & agent level performance targets.
Call center analytics module designed specifically for managers. Actionable insights are now only a click away - dashboard that helps you uncover new insights into employee engagement and performance.
Simply build, schedule, and organize all of your contact center team contests in one place. Focus on strategy, team engagement, and your goals - let nGUVU automate the rest.
Align performance, employee engagement and quality of work in one place. A quick way to visually monitor and compare quality of work and performance at a team, site, and department levels.