nGUVU nGAGEMENT

Developed by nGUVU TECHNOLOGIES IncUpdated 11/25/2019Version 1

Employee Engagement Platform for employees to achieve their objectives by using an immersive game-like environment

nGAGEMENT is a Game-like experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities. nGUVU teamed up with Talkdesk to revolutionize contact centers by creating a better everyday work experience. nGAGEMENT is the perfect employee engagement addition to your Talkdesk platform to motivates agents to achieve their objectives. Using game mechanics, recognition and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition in order to build intrinsic motivation and improve employee engagement.

Gamify your KPIs

Transform your typical KPIs into fun, engaging & motivating game-like displays to make it more motivating for the agents to reach and surpass their objectives. Game mechanics is a proven method to build intrinsic motivation & improve performance.

Influence behavior and improve performance

nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition. The app offers immediate and constant recognition through Leader-board, Badges, Cheers & Engagement Points.

Encourage engagement and motivation

Supervisors and managers can also engage with their agents using the platform’s set of features such as Contests, Quizzes and Sparks. Making it easy for them to support and influence agents behavior, participation, adoption and performance.

Cloud-based solution and Flexible data capture

nGAGEMENT is a cloud-based solution that offers an integration with Talkdesk and inter-operation capacity with any other systems you are using (CRM, QA, etc.). If there is a digital footprint of the required data, we will integrate it.

Plans & Pricing

Trial proof of concept

Free

for 30 days

Try and learn how powerful Employee Engagement can be

Identify a total of 5 KPIs that use Talkdesk data and test the platform and all it's features for all your agents. There is not limit to the number of users. Some cost could be associated to the data capture and set-up.