Developed by nGUVU TECHNOLOGIES Inc•Updated 11/25/2019•Version 1
Transform your typical KPIs into fun, engaging & motivating game-like displays to make it more motivating for the agents to reach and surpass their objectives. Game mechanics is a proven method to build intrinsic motivation & improve performance.
nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition. The app offers immediate and constant recognition through Leader-board, Badges, Cheers & Engagement Points.
Supervisors and managers can also engage with their agents using the platform’s set of features such as Contests, Quizzes and Sparks. Making it easy for them to support and influence agents behavior, participation, adoption and performance.
nGAGEMENT is a cloud-based solution that offers an integration with Talkdesk and inter-operation capacity with any other systems you are using (CRM, QA, etc.). If there is a digital footprint of the required data, we will integrate it.
for 30 days
Identify a total of 5 KPIs that use Talkdesk data and test the platform and all it's features for all your agents. There is not limit to the number of users. Some cost could be associated to the data capture and set-up.
Complete set-up and launch of nGAGEMENT for your organisation. Including the KPI data set-up.
Commitment of 12 Months from the GO LIVE date.
Initial set-up fees applicable (3000$ to 5000$).