Developed by Loxysoft•Updated 11/19/2019•Version 1.0.0
• User friendly & intuitive design
• Quick & powerful optimization
• SLA simulations & overflow calculations
• Easy to deploy
• Great value and quick ROI
• Great support!
• Flexible & Customizable
• Highly scalable
By integrating game-design based programs on our existing solutions, Playbook enables your managers to increase engagement & improve productivity of the agents in your call center. See photo in Media Gallery.
ProScheduler has a powerful optimization engine that creates optimized schedules within minutes, offering great flexibility in trying different settings and analyzing the cost before publishing the schedules.
Time Manager is a reporting module linked to your payroll system that automates the entire process with time and attendance information. It calculates finished wage types which exports directly into the payroll system. Take control over hours worked!
ProScheduler is a user-friendly workforce management system built on customer requirements and feedback over the past 20-years. ProScheduler will offer your contact center the right tool to improve your customer experience and employee satisfaction.
Our Enterprise bundle is Workforce Management perfected. It comes with the following modules:
• Call Traffic Report
• Agent Performance Report
• TimeWeb Portal
• Training Planner
• Advanced Targeting
• Management Reports