Developed by Koopid•Updated 05/16/2019•Version 3
Deliver conversation automation, answers to questions, and FAQ responses direct from web pages, mobile applications, and other digital channels.
For complex customer engagement scenarios seamlessly escalate customers Talkdesk voice agents. If a customer is stuck in text automation or a messaging agent needs voice interaction the Talkdesk escalation will make the connection.
Automatically perform common tasks quickly and easily for customers through convenient web, mobile, and other digital channels. In addition to persistent messaging, leverage workflows and visual widgets for optimized interactions.
Persistent, contextual async-messaging combines conversational automation / interaction with visual widget communication for an intuitive customer engagement.