BigCommerce

Integration

Developed by Talkdesk

Updated 03/04/2021

Improve agent efficiency and drive customer loyalty by connecting Talkdesk with BigCommerce

BigCommerce provides you all the tools to build an online store and start selling immediately. Integrating with Talkdesk unifies your online store with the industry-leading contact center solution to provide a faster, more complete customer service experience. Enable agents with the most up-to-date, relevant customer information from within BigCommerce as soon as a call is connected, and automatically trigger BigCommerce actions to save agents the burden of manual data re-entry.

Key features

Streamline Agent Workflow

Talkdesk’s automated workflows eliminate the need to manually enter data in two different systems. Save agents time by configuring certain Talkdesk events to automatically trigger BigCommerce actions.

Two-Way Data Synchronization

Talkdesk automatically synchronizes contacts, orders and products between BigCommerce and Talkdesk in real-time. When agents have the most up-to-date information, they can better serve your customers’ needs.

Quick and Easy Setup

Configure the Talkdesk to BigCommerce integration quickly with no need for manual programming. All you need is your BigCommerce account information and you can synchronize data to instantly increase your team’s efficiency.

Personalize Every Interaction

Talkdesk instantly displays each customer’s BigCommerce contact history and information when their call is connected. Agents can use this information to personalize interactions and provide optimal service.

Additional information

Categories

E Commerce