Developed by SmartAction•Updated 10/23/2019•Version 1
SmartAction delivers its AI automation as a service, enabling organizations to outsource all of their voice and chat automation needs via a nominal one-time setup fee and simple and predictable pay-as-you-go pricing.
Omnichannel AI-enhanced self-service. Most customers start in voice--since that’s where they get the most call center deflection and ROI—then scale the same experience digitally to chat and text.
SmartAction’s cloud-based model integrates with any contact center technology. Implementations take as little as 6-8 weeks, since the application merely needs to be tailored to meet business-specific needs.
Our proprietary NLP/NLU has been trained and tuned for over 15 years. Our AI technology understands context, extracts intent, then mimics live agent behavior.
Automate one call type or chat at a time, instead of replacing or upgrading existing systems. Implement in voice channel first, then scale same solution digitally to web chat, messaging apps, and text for a seamless omnichannel experience.
SmartAction’s subscription service is bundled with a full suite of benefits and services including a team of Customer Experience (CX) experts who guide customers through the transformation to automation that puts the CX above all.