Developed by Acquire•Updated 01/16/2020•Version 1.1
Understand both team and agent performance along with supervisor tools to monitor and optimize the quality of your customer conversations. See how and where agents are spending their time and conduct quality control from cobrowse recordings.
The ability to interactively cobrowse with a customer allows your support team to resolve complex support issues and escalations quickly even before they hit the helpdesk. No app or plugin downloads necessary.
Get started with live chat sessions immediately and customize your live chat widget, messaging triggers and cobrowse permissions with ease. Integrate your knowledgebase, CRM and favorite support tools like Talkdesk!
Acquire provides a robust web and mobile SDK + APIs for any Enterprise looking to harness the power of Cobrowse and live chat on whatever platform their customers live on.
Our platform is designed from the ground up to meet privacy and data security standards. Soc2, Privacy Shield and GDPR compliant. Mask sensitive field data such as credit details from customer to agent within a cobrowse session.
Customers want fast, seamless support on whichever platform or device they are on and whenever they may need it - Acquire’s cobrowse and live chat solution helps you meet your customers hand-in-hand with the personal touch.
for 30 days
Signup acquire to help your customer via cobrowse. Free 30 day trial. No card detail required.
Co-browsing solution allowing agents to point, scroll, click and annotate within final customers browser tabs, on website or mobile apps. No downloads required. Pricing per agent.