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Acquire

Application

Developed by Acquire

Updated 01/16/2020

Version 1.1

Cobrowse and Live Chat seamlessly with users on both web and mobile. Guide interactively, in real-time. No download required.

Turn support into an experience. Acquire empowers support teams to engage customers with the power of visual cobrowse and live chat. Have real-time, visually engaging conversations with the ability to extend interactions across video and voice call - all from the same live chat widget. Acquire integrates with Talkdesk as well as with the most popular CRMs and support tools so you can sync your data easily across your favorite platforms, enriching your primary system of records for customer data even after a cobrowse or live chat session has ended.

Key features

Improve Customer Experience

Customers want fast, seamless support on whichever platform or device they are on and whenever they may need it - Acquire’s cobrowse and live chat solution helps you meet your customers hand-in-hand with the personal touch.

Secure

Our platform is designed from the ground up to meet privacy and data security standards. Soc2, Privacy Shield and GDPR compliant. Mask sensitive field data such as credit details from customer to agent within a cobrowse session.

Mobile App and SDK

Acquire provides a robust web and mobile SDK + APIs for any Enterprise looking to harness the power of Cobrowse and live chat on whatever platform their customers live on.

Customize with clicks, not code

Get started with live chat sessions immediately and customize your live chat widget, messaging triggers and cobrowse permissions with ease. Integrate your knowledgebase, CRM and favorite support tools like Talkdesk!

Increase First-Touch Resolutions

The ability to interactively cobrowse with a customer allows your support team to resolve complex support issues and escalations quickly even before they hit the helpdesk. No app or plugin downloads necessary.

Expand your team analytics and visibility

Understand both team and agent performance along with supervisor tools to monitor and optimize the quality of your customer conversations. See how and where agents are spending their time and conduct quality control from cobrowse recordings.

Additional information

Plans & Pricing

Signup today and you will get 30 days completely free trial.

Signup acquire to help your customer via cobrowse. Free 30 day trial. No card detail required.

Standard Co-Browsing Plan

Co-browsing solution allowing agents to point, scroll, click and annotate within final customers browser tabs, on website or mobile apps. No downloads required. Pricing per agent.