Teleopti Workforce Management

Developed by TeleoptiUpdated 04/25/17Version 8.5

Teleopti, a global provider of WFM software, offers a world-class solution that is sophisticated and easy to use.

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling with cutting-edge features to empower and engage employees. Founded in 1992, Swedish-established Teleopti has customers in over 85 countries, offices in Sweden, United States of America, Canada, United Kingdom, Russia, United Arab Emirates, China, Germany, Brazil, South Africa, Malaysia, Finland and Norway – and a comprehensive global network of partners. With a record of continuous net profitability for 25 years and with high customer satisfaction ratings, Teleopti serves as a reliable partner. Find out more: www.teleopti.com.

Deliver a Superior Customer Experience

It's a simple formula. the right agent, in the right place, with the right skill, with the right media, at the right time equals a superior customer experience. Contact centers face many challenges on a daily basis from fluctuating call volumes, expanded media types, to high turnover. Being able to efficiently manage these basic requirements requires the right tools to build, manage, and ensure a smooth interaction between agents, supervisors and your customers, in the media of their choice.

Improved Operational Efficiency

Teleopti WFM helps businesses of all sizes lower costs and gain more customer insight while becoming more efficient in day-to-day operations. The Teleopti WFM solution provides strategic planning, forecasting, scheduling, real-time adherence, and employee engagement capabilities to promote business growth and provide a more balanced workload, all while ensuring your customer traffic is known and service levels are met.

Employee Empowerment

Employee happiness is the heart beat of any successful company and with agent turnover proving to be the highest expense for contact centers, organizations need to ensure they are doing all they can to empower its employees. Teleopti WFM gives supervisors the tools they need to accurately produce agent’s shifts. Managers have the ability to view agent preferences, skill-sets and availability before making a schedule live. Agents have real-time access to their client portal to view adherence, report an absence, request time-off,and bid on schedules with colleagues.

Plans & Pricing

Teleopti (Trial)

Free

for 30 days

Teleopti Forecast

Teleopti WFM Forecast is a web-based and user-friendly solution.
An important productivity tool for contact centers, the Teleopti Forecaster is natively integrated with Talkdesk and delivers one click forecasting with a detailed graphical display.
Export forecast to an excel spreadsheet on both a daily and interval level.
Get the same forecasting algorithms we use in our full WFM solution, at no commitment and no cost.