TalkIQ

Developed by TalkIQUpdated 04/25/17Version 1.5.1

Delivering insights from conversations through AI and speech recognition

Every conversation matters, and customer voice data presents a huge opportunity for you to better understand your customer needs. TalkIQ combines AI, natural language processing, and speech recognition to capture customer conversations, while making them accessible and useful for everyone person within your organization. TalkIQ understands the context and sentiment within calls, and makes recommendations and predictions so you can better run your business.

Easily Access the Metrics that Matter Most

Personalize a dashboard that showcases progress toward your key business goals. How quickly was the agent able to solve a customer issue? Was the client satisfied with the call? Using a self-service playbook, you pick the stats and let TalkIQ show you results!

Improve Call Coaching for Everyone

Robust coaching features guide agents to hone their skills while providing managers with a holistic view of team performance.

Capture Sentiment Without Post-Call Surveys

Capture sentiment from the 99% of customers who ignore NPS surveys, and learn which factors influence their experience. Additionally, you can compare TalkIQ's Predictive CSAT against Talkdesk's Sentiment to see for yourself how well it works!

Quantify Customer Feedback

Learn what your customers are saying about your product, your competitors, and the market in general with comprehensive post-call transcripts. Define, track, and share key moments for all of your conversations.

Plans & Pricing

TalkIQ Premium (Trial)

Free

for 45 days (Extended Trial Promotion for October Activations)

TalkIQ premium capability 30 day trial

TalkIQ Premium provides robust dashboards to view valuable, personalized insights from your customer conversations, giving you the ability to track progress toward your business, training and coaching goals.
During the 30 day trial, you will receive unlimited access to call transcripts with the power to search customer calls for keywords that are important to your business. Personalize a dashboard that showcases progress toward your key business goals.
How quickly was the agent able to solve a customer issue? Was the client satisfied with their call?
Using a self-service playbook, you pick the stats and let TalkIQ show you results!