Developed by Simple Emotion, Inc.•Updated 08/29/17•Version 1.3
Great sales and support is about more than just words. Don’t let your call data sit unanalyzed and restricted to limited data like call length or content. Simple Emotion provides full-depth and fidelity of analysis for call data and recordings by examining both text and tone for customer and agent sentiment. Our patented algorithms are helping businesses understand their customers at a deeper level to achieve greater customer satisfaction and stronger agent performance.
Simple emotion analyzes tone to more accurately understand customer needs and behaviors to help you make smarter business decision.
Use our targeted list for sales teams and customer success teams to help close more business.
Identify high-risk customer interactions with problem statement tracking to keep customers happy and prevent loss of business.
Evaluate Agent performance and processes by looking at 100% of calls instead of a small sample with our faster and more powerful review process.
Create custom agent groups, monitor keywords, and sort call data by urgency, severity, and frequency to make your data work most efficiently for you.
for 30 days
The Starter Package of Simple Emotion Call Analytics offers the same features as the Full Package, except it only analyzes the past one week of inbound calls in addition to all new inbound calls.
The Full Package of Simple Emotion Call Analytics.
Our analytics dive deep on individual examples to find core issues and teaching opportunities.
Summaries comparing agents and customers based on customer satisfaction, interest and positivity help you understand your team.
Visualization tools provide results of customer service calls in a new way without having to read full transcripts or trust an opaque "call score".
Our tools learn with your team; corrections to emotion and call scores lead to higher accuracy and custom analysis.
These machine learning tools will make your call analysis an unbiased team member that learns from everyone, but doesn't need an office!
We analyze the previous one month of inbound calls in addition to all new inbound calls.