Developed by Arcaris Inc.•Updated 04/25/17•Version 17.2.1
We are on a mission to help you deliver Perfect Customer Interactions!
PlayVox is a Quality Assurance software that allows you to monitor your customer service interactions across different communication channels such as chat email, phone, social media, among others. We help you deliver Perfect Customer Interactions by engaging and empowering your agents.
With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way.
With PlayVox you can create personalized filters that allow you to find the interactions you would like to evaluate. They can be filtered by dates, priority, ticket type, satisfaction, status, among others.
Create Scorecards from scratch or personalize existing templates to evaluate your agents and their interactions. You can also identify give them real-time feedback based on specific interactions.
You can generate different types of reports based on your agents’ performance and their evaluation results. Using report you can easily identify areas of improvement and enhance your entire QA process.
This feature allows you to calibrate the way all your QA analyst evaluate customer interactions.
for 30 days
As your customer service team grows, it gets harder to keep track of your agents and of every customer interaction.
With Playvox, you can run your entire QA program in one place, in a smart, easy and efficient way.
With our 30 - Day Free Trial you can easily filter any type of ticket you need, evaluate your agents’ interactions and generate reports that allow you to identify areas of improvement.
Evaluate as many interactions as you want and generate multiple types of reports.
Support, Product Training and Best Practices.
- Customer Interaction Filters
- Scorecard Builder (Unlimited Scorecards)
- In - Ticket Grading
- Advanded Reporting
- Data Exports
- Unlimited Integrations
- Customer Notifications
- Quality Calibration
- 1-on-1 Coaching
- In-Bulk Coaching
- OAuth via Google
- API Access and Support
Customer Success and Support
Product Training and Best Practices