PlayVox

Developed by Arcaris Inc.Updated 04/25/17Version 17.2.1

Deliver Perfect Customer Interactions with our Quality Assurance Software

We are on a mission to help you deliver Perfect Customer Interactions!

PlayVox is a Quality Assurance software that allows you to monitor your customer service interactions across different communication channels such as chat email, phone, social media, among others. We help you deliver Perfect Customer Interactions by engaging and empowering your agents.

  • Measure customer service quality in the smartest way possible.
  • Save time in your QA process.
  • Evaluate more customer interactions in less time.
  • Drive agent engagement by using continuous feedback and coaching.
  • Increase agent performance and productivity.

With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way.

Find Tickets Using Personalized Filters

With PlayVox you can create personalized filters that allow you to find the interactions you would like to evaluate. They can be filtered by dates, priority, ticket type, satisfaction, status, among others.

Evaluate your Agents using Scorecards

Create Scorecards from scratch or personalize existing templates to evaluate your agents and their interactions. You can also identify give them real-time feedback based on specific interactions.

Generate Advanced Reports

You can generate different types of reports based on your agents’ performance and their evaluation results. Using report you can easily identify areas of improvement and enhance your entire QA process.

Calibrate your the way your QA Analysts evaluate

This feature allows you to calibrate the way all your QA analyst evaluate customer interactions.

Plans & Pricing

Playvox Team Plan (Trial)

Free

for 30 days

Run your entire QA process in one place with a 30 - Day PlayVox Free Trial

As your customer service team grows, it gets harder to keep track of your agents and of every customer interaction.
With Playvox, you can run your entire QA program in one place, in a smart, easy and efficient way.
With our 30 - Day Free Trial you can easily filter any type of ticket you need, evaluate your agents’ interactions and generate reports that allow you to identify areas of improvement.
Evaluate as many interactions as you want and generate multiple types of reports.

Support, Product Training and Best Practices.