Developed by Monet Software•Updated 01/26/18•Version 5.0
Monet Software is a global provider of workforce optimization software solutions for contact centers and helpdesks. Monet’s cloud-based solution is an affordable and easy to use workforce optimization software solution, which includes workforce management, call recording, quality assurance, and performance management. Contact centers and helpdesks will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.
Run simulations to calculate a precise forecast for future call volume, agent requirements and average handle time for any time interval of the day, based on historical data from Talkdesk.
Monet Software advanced scheduling engine incorporates all call types and other activities to generate staffing schedules that optimize a wide range of factors, including agent availability, work rules, holidays, service levels, center budgets, etc.
A graphical display of agents’schedules can be manipulated by dragging and dropping breaks, lunches, and other exceptions. Real-time updates can be made to required and assigned agents instantly, and display surpluses and shortages for each time period of the day.
Easily report and analyze all agent activities including their schedule adherence and key performance indicators. Managers can review service level results, costs, and revenue.