Developed by Deepgram•Updated 04/25/17•Version 1.0
Deepgram helps businesses extract business insights from customer call recordings. Deepgram allows companies to search for important keywords and phrases in recorded calls and also allows companies to auto-categorize and predict call dispositions. Companies can turbocharge and automate call QA at scale with Deepgram.
Business leaders can search for words and phrases known to be important to sales, churn, and customer experience (e.g., can I speak to your manager).
Business leaders can automatically disposition calls based on historical call data. This enables the business to disposition all calls without human error/intervention. This also enables the business to predict CSAT, NPS scores with no direct customer responses.
Business leaders can produce computer generated transcripts of their audio files and analyze transcribed text.
Business leaders can view the history over time of what is being mentioned in calls and how they are converting.
for 30 days
The Deepgram Free Trial allows companies to mine their audio data for insights with Phrase Search, Predictive Dispositioning, and Transcription. Deepgram provides capabilities that have not been accessible to SMB companies like scalable QA and data mining.
The Deepgram SMB 500 package allows companies to mine their data for insights with tools that enable Phrase Search, Predictive Dispositioning, and Transcription.
Deepgram provides capabilities that have not been accessible to SMB companies like scalable QA and data mining.
Companies can process up to 500 hours of audio per month.