Developed by Brand Embassy, Ltd.•Updated 08/17/18•Version 1
Brand Embassy is the most complete omnichannel platform worldwide that seamlessly integrates with Talkdesk and works from day one. It offers the widest scope of integrated channels, superior user experience that both agents and customers love to use, and agility to deliver fast results.
We believe in human potential powered by automation. The future of digital customer service is in cooperation between human agents and AI automation. Success means taking advantage of powerful technology to complement the personalized service and empathy that only humans can deliver.
BE covers over 30 channels including Facebook, Twitter, LinkedIn, YouTube, Instagram, email, live/video chat & co-browsing, SMS, Whatsapp, Viber, Apple Business Chat, Slack, Line, and Telegram, plus custom API integrations and AI-powered chatbots.
Implementing Brand Embassy couldn’t be easier. You won’t have to work with the IT department, because we can take care of everything for you. It’s that simple. Plus, you can scale instantly, adding new channels every week.
Agents and customers love to use Brand Embassy. Our software has achieved 95% customer satisfaction. We’ve been top rated by customers for the last four years according to TrustRadius.
for 30 days
No complicated installations necessary - simply sign up and enjoy all the capabilities we have to offer for a full one month!
- 10 standard channels, unlimited users and transactions
- chatbot max 1,000 monthly active users
- self-service help center
- support & SLA availability based on the contract
- top features included: built-in CRM, custom fields, knowledge base, intelligent routing, business hours, publishing, basic reports, approval workflow, satisfaction surveys, API, advanced reports, average handling time, white label live chat